Returns & Refunds Policy

We accept returns on products that are unused, unopened and in their original packaging and condition. Because most of what we sell is a registered pesticide or chemical product, we cannot accept returns on anything that has been opened, used or had its packaging damaged.

Return freight

Unless the product is faulty, return freight is at the customer's own expense. If a product arrives faulty or damaged, contact us first and we will arrange the return with you.

Authorisation required

All returns must be authorised before the product is sent back. Please call us on (07) 4936 2093 or email pestxshop@pestx.com.au with your order number and the reason for the return, and we will give you a return authorisation and the return address. Unauthorised returns may not be accepted.

Refunds

Once your return is received, our team will assess it to confirm it is unopened and in original condition. Your refund will be processed to your original payment method after that assessment is complete.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product is faulty, not as described or does not do what it is meant to do, you are entitled to a remedy regardless of the above.